Access Policy Statement
All people have an equal right to engage with, use and enjoy the Museum and the services that it provides.
The Museum aims to provide the widest possible access to its collections and to enable audiences from all sections of the community to enjoy them. To do this the Museum will endeavour where possible to improve access by removing or reducing physical, cultural, social, financial, intellectual, psychological and emotional barriers that might prevent certain sections of the community from engaging with it.
The Museum also undertakes not to discriminate against any employee, job applicant, volunteer or service user on grounds such as gender, age, marital status, social class, race, colour, ethnic or national origin, disability, sexual orientation, unrelated criminal conviction, religion or belief. This commitment extends also to our staff, volunteers and work placements as well as visitors.
This policy is aligned with the Statfold Barn Narrow Gauge Management Trust (SBNGMT) Forward Plan, the SBNGMT Collections Care and Conservation Policy and Plan and information provided to all staff and volunteers.
The Museum endeavours to enable access to the whole of the museum site. However, the Museum is located on an industrial site to which, for health and safety reasons, there is no public access in some areas.
The railway workshop is a commercial enterprise and not part of the Museum per se and may pose a health and safety risk for unsupervised access. The Museum will consider requests for access to the workshop and other areas normally closed to visitors, provided that it is deemed safe to do so and that members of the Museum workforce are available to supervise.
On running days, volunteers are on hand at all times to answer any questions or provide information on schedules and locations.
The Museum is able to offer guided tours for groups or individuals on request, subject to the availability of volunteer guides.
Access for research purposes to the reserve collections store is by appointment only, subject to the availability of members of the archive team. Emailed or written requests may be made and a member of the archive team will follow up any such request with a written response.
The Museum is housed within a group of purpose-built buildings, which have been incrementally developed and improved over a period of 16 years.
Over the past five years, provision has been made for level access to all public areas of the site, to facilitate access for pushchairs and wheelchairs. Accessible toilets are available in both public and staff areas. Lifts are provided to all upper floors.
All offices are accessible for disabled staff and volunteers. Lifts are provided to all upper levels.
All of our trains have access for the mobility impaired. Unfortunately, the Burton & Ashby Tram No 14 can not be adapted to enable wheelchair access but we aim to provide alternative means of appropriate access.
Group and school visits are welcome by appointment and during the booking process, we enable the visit organiser to state any special needs which the Museum endeavours to meet.
Access to the archive is available by appointment and can be reached by stairs or by the lift to the upper gallery.
Discounted entry rates are available for carers/concessions. To be eligible you will need to provide one of the following documents:
DLA Letter (along with the ID of the person named within the letter)
Phone: 01827 830389
Estimated response time is 2 working days.